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Refund & Returns Policy

Overview

Our refund and returns policy lasts 14 days. If this time has passed following receipt of your order then we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Bespoke Items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any sign of wear and tear or damage not done in delivery
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Refunds

Upon receipt of your return, this will be inspected, and we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you still have not received your refund yet, please contact us at finance@victimfocus.org.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at finance@victimfocus.org.uk

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at finance@victimfocus.org.uk for questions related to refunds and returns.